Frequently Asked Questions

(Information Subject to Change | Last Revised: 3/11/2011.)

Below are some frequently asked questions.  If you have a topic not addressed on this page, please contact us by clicking here.

How can I get a copy of NinjaTrader Installed?
Click HERE to get a FREE demo copy of NinjaTrader and real-time market data. Our supporting broker (Mirus Futures) will get you up and running in less than 5 minutes, including 30 days of FREE real-time market data. 

What about installing my Indicator Warehouse products?
No problem!  We have optional installation services, including Upgrading your NinjaTrader to version 7, installing your Indicator Warehouse products for you, or both together.

Who supports my indicator?
Our Support is FREE (via email)... If you would like us to call you and directly access your computer to address your support request, we have a number of OPTIONAL "do it for you" options available.  To learn more about our Customer Support Services, please click HERE.

May I install my indicator on more than one machine?
We have a 1 to 1, license to computer licensing model.  In other words, you are entitled to use one active NinjaTrader machine per license.  However, additional licenses are available for laptops, etc. at extremely discounted prices.

NOTE: No more than 3 licenses per customer.

How do I find my Machine ID?
Complete instructions for finding your NinjaTrader Machine ID can be found here.

What if I need to replace my Machine ID?
No problem.  Just send your new Machine ID to Support@IndicatorWarehouse.com.  For a nominal service fee of $10 per indicator, per machine, we will get everything updated for you. 

Note:  We give volume discounts for 3 or more indicators.

Do you offer Trials?
No. However, We offer a risk free money back quality guarantee on all our indicators.  Short trial times create an artificial pressure to quickly succeed. Trading is hard enough without such an added anxiety.

Do you do Exchanges?
Due to our royalty payment structure to our programmer-suppliers, we are not able to do exchanges. 

What is your Money Back Quality Guarantee?
We guarantee the quality of our software products.  In order to qualify for a refund, you are required to supply the following within the first 30 days after your purchase date - explicit details describing a defect ("bug") in the product and how the code did not mechanically function correctly.

Note: Failure to trade successfully using the product does not constitute a defect in the product.
Also, deciding you do not like the product does not entitle you to a refund.

FAILURE TO BE AWARE OF THIS POLICY DOES NOT QUALIFY YOU FOR A REFUND.

For more details on our software policies, please refer to our Terms of Use.

Can I still use the indicator after I request my money back?
No. After you request a refund and your money is returned we will de-activate the indicator and it will no longer function.

Which version of NinjaTrader do you support?
We provide indicators for use with NinjaTrader v7.3 or newer (version 6.5 and 7.2 indicators are available upon request). 

How long does it take to process an order and to send me my new indicator?
You should typically expect to receive your order within 24 hours. However, during busy periods or at weekends it may take a little longer to process.

Do you allow code codifications?
We deal with these requests on a one-off basis. Please send source code inquires to sales@indicatorwarehouse.

I can't find the indicator I am seeking, do you take suggestions for new products?

Yes. If you are looking for something specific, or have an idea for a new technical trading tool, but don't want to go to the expense of programming, please fill out this form.