Frequently Asked Questions
Below are some frequently asked questions. If you have a topic not addressed on this page, please contact us by clicking here.
How can I get a copy of NinjaTrader Installed?
Click HERE to get a FREE demo copy of NinjaTrader and real-time market data. Our supporting broker (NinjaTrader Brokerage) will get you up and trading in less than 5 minutes, including 30 days of FREE real-time market data.
What about installing my Indicator Warehouse products?
No problem! All of our systems come with complete installation and trade setup documentation. In additional, we have optional services to install the software and set up your charts for you via remote connection to your machine and GoToAssist chat.
How long does it take to process an order and to send me my new indicator?
Your software will be available for download immediately after you complete your transaction. You can typically expect to schedule a system installation within 24-48 hours. However, during busy periods or at weekends it may take a little longer.
Who supports my indicator?
Our Support is FREE (via email)… If you would like us to call you and directly access your computer to address your support request, we have some OPTIONAL “do it for you” support options available.
May I install my indicator on more than one machine?
We have a 1 to 1, license to computer licensing model. In other words, you are entitled to use one active NinjaTrader machine per license. However, additional licenses are available for laptops, etc. at extremely discounted prices.
Contact Support@indicatorwarehouse.com for Complete instructions for finding your NinjaTrader Machine ID.
What if I need to replace my Machine ID?
No problem. For a nominal service fee of $10 per indicator, per machine, we will get everything updated for you. Note: We give volume discounts for 3 or more indicators.
Do you offer Trials?
No. Short trial times create an artificial pressure to succeed quickly. Trading is hard enough without this added anxiety.
Do you do Exchanges?
Due to our royalty payment structure to our programmer-suppliers, we are not able to do exchanges.
What is your Refund Policy?
Please be advised that all sales are final. No returns, refunds, or exchanges, partial or otherwise, for any reason. Once you have placed your order, there are no returns or credit. You may not return the product and demand a refund, as you were supplied intellectual property in the form of software and copyrighted trading material.
Indicator Warehouse reserves the right to temporarily waive the Refund Policy at any time or for any promotional campaigns. Refund policy changes or waivers cannot be combined with any other offers or promotions, including and without limitation to non-promotional products, except as described on IndicatorWarehouse.com. Refund policy waiver are valid for a limited time unless otherwise noted.
All our products are distributed and licensed on an “as is” basis and no warranties, guarantees, or promises of any kind by Indicator Warehouse as to their performance, reliability or suitability of any given task. In no event shall Indicator Warehouse be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use. Federal or local law governs the use of some types of software; it is the responsibility of the user to follow such laws.
Any and all purchases that result in a chargeback will result in Indicator Warehouse immediately deactivating any and all copies of the software and a deactivation of machine ID’s. Your username will be permanently banned in our database of authorized users.
In no event shall Indicator Warehouse be accountable for any or all financial losses or costs from the use of any of our software. Any chargeback initiated by the customer will be investigated to the fullest extent, and that customer will no longer be able to purchase any items from our company. We will immediately reject and refund any additional purchases. Please do not attempt to make any fraudulent purchases. If we receive any fraudulent chargebacks, we will immediately deactivate your copy of the software and prosecute to the fullest extent of the law.
May I use your products for Commercial Use?
Indicator Warehouse software is intended for personal use only, and may not be copied, redistributed, published, broadcast, circulated or emailed to any friends, clients, investors, or sold to any third party as a part of any commercial service, including trading advisory services or live chat rooms. If you are found to use or plan to use the indicator in any commercial capacity especially in a competitive nature, your code will be deauthorized and your licensed revoked without refund. Also, the software has been coded so as to identify the source client of any cloned or decompiled versions of the software. Original users that are found to have decompiled or cloned or copied any or all portions of the indicator code will be prosecuted immediately to the maximum extent of the law.
Which version of NinjaTrader do you support?
We currently provide indicators for use with NinjaTrader 7.
What about NinjaTrader 8?
All NinjaTrader 7 version owners will get updated trading tools free of charge. We are very familiar with major platform upgrades. We were around during the 6.5 to 7.0 change and again with 7.0 to 7.3. The thing to remember with sophisticated software platforms or operating systems is NEVER to jump on the first release. Typically, the initial release will have some kinks that need to be worked out. It’s always better to wait through the inevitable “dot” releases that will follow. Click for read about Best Practices for Updating Trading Software.